iQəbul — Electronic Admission & Citizen Request Management System
Client requirement
For many years, the registration and processing of citizen requests in government institutions across Azerbaijan were carried out on paper or through fragmented systems.
This approach made it difficult to track requests and limited transparency and
accountability.
Government institutions needed a solution that would allow citizen requests to be
managed within a unified electronic environment, strengthen oversight over the process, and
modernize communication with citizens through
digital technologies.
Solution
Taking these needs into account, the Professional IT team developed the iQəbul platform (https://iqebul.az/).
The system serves as a centralized online environment for the registration, management, and response to citizen requests.
Key functionality includes:- Video reception – enabling remote communication and flexible service delivery
- Real-time monitoring – transparent and instant oversight of request progress
- Statistical reports – automated analytical insights for leadership
- Structured user management – role-based secure access and administration
Outcome
The platform has already been implemented in several government institutions and has proven to be an effective solution in terms of transparency, operational efficiency, and resource optimization.
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